Frequently Asked Questions

General Questions
  • Our hemp is grown at our parent company, North Star Hemp’s 80-acre farm in Elk River, Minnesota.

  • The hemp oil is extracted at North Star Hemp’s farm and then brought to our Minneapolis facility after testing to create our products.

  • Our products are not certified organic at this time, but we use many certified organic ingredients, and all our ingredients are natural and non-GMO (genetically modified organisms). Our hemp is grown on our certified organic farm with sustainable, eco-friendly farming practices. 

  • CBD lab testing is crucial because it ensures that the products that consumers receive are accurately labeled and pure. Additionally, it provides information on the amount of CBD, THC, and other cannabinoids and compounds present within the product. View our Product Testing Results

  • Our products are 100 percent cruelty-free and are not tested on animals.

  • The endocannabinoid system (ECS) is a part of our body’s nervous system. It comprises a vast network of chemical signals and cellular receptors that are densely packed throughout our brains and bodies. The ECS regulates and controls many of our most critical bodily functions, such as learning and memory, emotional processing, sleep, temperature control, pain control, inflammatory and immune responses and eating.

Working with Carpe Diem
  • To become a retailer, fill out the form on our Wholesale Program page. Once approved as a Carpe Diem CBD retailer, you can order the product directly from the wholesale website. Please send any questions to [email protected].

  • Contact [email protected] to express your interest in becoming a spa partner. We’ll contact you to discuss your needs.

  • Once approved as a Carpe Diem CBD retailer, you will be able to order your products directly from the Carpe Diem wholesale website.

  • Carpe Diem typically works directly with health and wellness professionals, organizations and retailers. If you are a distributor interested in partnering with Carpe Diem, please contact us at [email protected].

  • We do not have any minimum qualifications when ordering products as we truly want to grow organically with our partners.

  • We do have promotional and educational materials to use at your location. Request your materials at [email protected]. Please tell us precisely what you are looking for and the quantity you need.

Carpe Diem is passionate about the health and wellness of our customers, and we want them to have the best possible experience and outcomes with our products. For new accounts, we provide onboard training to introduce your team to each product, its uses, dosage, etc. We will also work with you to schedule lunch and learn trainings periodically to educate new employees and continue to educate your staff on new uses and products.

Understanding CBD
  • The effects of ingestible products can be felt as early as 15 minutes but can take up to 45 minutes depending on the individual. Most topical products will provide relief within 15 to 30 minutes.

  • Every person is different, and how CBD works within your body is different so there may be side effects. Some customers have observed dry mouth when ingesting products. Some people might experience mild tiredness during the day which may be a sign that they’ve taken a little more than they need. Please consult your physician if you have any questions or concerns.

About Hemp
  • Delta-9 is one type of THC cannabinoid that exists in the hemp plant. It is the most abundant form of THC, and most of the research done on THC has been done on Delta-9. All THC in any hemp product in Minnesota is supposed to be Delta-9.

  • Hemp is the plant. CBD is one cannabinoid called Cannabidiol. You can tell the amount of CBD in our products by the number on the front label. Our products also contain other cannabinoids and other items from the hemp plant, such as terpenes. To learn more about CBD and hemp, read The ABC’s of CBD vs. THC

  • Some products are made from hemp seed oil, where you extract the seeds from the plant and extract the fatty oil. Hemp oil is very different from CBD oil. Hemp oil contains very few cannabinoids compared to CBD. CBD is extracted from the flowering part of the hemp plant, typically the buds and flowers.

Using Our Products
  • Yes. Our products are always gluten-free.

  • Yes. Our products are always entirely vegan.

  • The body has an endocannabinoid system (ECS) that receives and translates systems from cannabinoids. It produces cannabinoids of its own, which are called endo cannabinoids. The ECS helps regulate functions such as sleep, immune system responses and pain.

    CBD influences the body to use its own endocannabinoids more effectively and work with other systems in the body to manage pain. Activating the ECS to help reduce pain is a great way to avoid opioids, which affect parts of the brain that control your breathing and heart.

No. While many of our products have THC in them, we only use enough to achieve the entourage effect, which is how CBD and THC work together to provide the most benefit. There is no psychoactive response to any of our products.

Like consuming poppy seeds may lead to a positive drug test for opioids, CBD products may lead to a positive drug test for tetrahydrocannabinol (THC), especially in full-spectrum products that use small amounts of THC. Hemp has considerably more CBD than THC in it – hemp has less than .3% THC.

Even if you take a CBD isolate, consult your healthcare provider and employer before consuming any hemp products if you are subject to drug testing. For more information on the composition and effects of full-spectrum versus isolate products, read Full spectrum vs. Broad spectrum vs. Isolate CBD – What is the difference?

Carpe Diem products do not need to be refrigerated, but if you prefer to take it when chilled, you can store it in the fridge without impacting anything. We would recommend that you keep your product where the container isn’t exposed to constant light and/or heat. If you have any more questions, please get in touch with our customer service team at:

Typically, Carpe Diem products have a one-year shelf life.

Our Pet CBD was formulated for any pet to use, but we did tailor the flavor for canines (dogs love peanut butter!).

Our tinctures all use the same type of CBD. The color of CBD can vary slightly from batch to batch, but typically, they should be translucent and have a golden color. Some are darker, however, due to the flavor added to the CBD oil. Our mint-flavored tincture is typically darker than our plain tinctures.

As with any dietary supplement, we recommend consulting with your physician.

Yes. Our CBD topicals are ideal for sensitive skin and are formulated with nourishing botanicals.

The roll-on has more peppermint essential oils in it which will leave more of a cooling effect on the skin. The roll-on is great for athletes or busy professionals on the go with a hands-free application. Just shake the bottle and apply it to any areas for desired relief.

Yes, our products are gentle enough to use on your face.

Order-related questions
  • We offer free shipping on orders over $95 USD.

  • We typically ship our products through the United States Postal Service, but if you have a  specific request for shipping and handling, you can let us know in the comments sections when placing an order or email [email protected]

  • We charge sales tax in several states in accordance with local laws, such as certain states requiring a dietary supplement tax or a CBD tax. The tax rate and regulations vary depending on the state we ship to.

    CBD influences the body to use its own endocannabinoids more effectively and work with other systems in the body to manage pain. Activating the ECS to help reduce pain is a great way to avoid opioids, which affect parts of the brain that control your breathing and heart.

Carpe Diem CBD products are available at health and wellness centers and retail stores nationwide.

Please use the Contact Form within 24 hours for any modifications to your order and provide us with your order number.

Yes. We will ship anywhere outside the US where hemp products are legally sold.

Yes. In most states in the US, the age is 18, but in others, like Oregon, Louisiana, Minnesota, Rhode Island, and Virginia, the age is 21. Please check your state regulatory agency for more information.

If your product was damaged during transit, please email us a picture to [email protected], and we will re-ship your product(s).

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